Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@aperturee.com.
- All
- Pre-Sale Questions
- In-Sale Questions
- After-Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre-Sale Questions
First: "add to cart", then "PROCEED TO CHECKOUT".
Next: Enter the discount code on the checkout page, and then click Apply to get the discounted price.
All of our other, non-consumable products, are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact us regarding any product within this period to further discuss the issue and resolution.
Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship.
Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does.
Yes! Please reach out to us at service@aperturee.com so that we can work out if we can meet your deadline.
Please note, we still require 5 Business Days for production and might send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed.
If there are issues with your shipment, we would be happy to work on a solution with you!
Yes, no problem.
We are committed to provide you the best shipping options, no matter where you live.
We deliver to hundreds of customers across the world every day, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.
In-Sale Questions
The very best way to reach our courteous customer service staff is via email at service@aperturee.com. You can also contact with (504) 208-1118.
We're proud to say that we reply to emails super fast! We're always here and ready to help you with any and all questions or concerns you may have!
After-Sale Questions
Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We will not accept returns for custom items.
All returns must be made within 180 days of receiving your merchandise. Restocking fees may apply for backdrops and props. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card. We reserve the right to refuse to refund used, smelling, or hair covered items.
MOST IMPORTANT: Please email our customer service department at service@aperturee.com to start the return/exchange process.
Please email Customer Service with photos of the damaged item and box condition it was received in and we will work with you to file a claim with delivery company. You might also be requested to file a damaged mail claim, so please keep those photos handy.
Another item will be shipped out to you as a replacement as soon as it can be produced. You can reach us at service@aperturee.com.
We often start processing your order within 24 hours after receiving your order.
If you want to cancel the order, please email us in 6 hours, and we will try to cancel the order for you, but if your package has been in progress, unfortunately, your order can not be canceled.
If you still insist to cancel your order, you would have to pay 30% of the order price for the printed item as cancellation fee.
PS: If you ordered a personalized backdrop and it is in progress, it can not be cancelled.